Terms of Service

1. Agreement and eligibility

These Terms govern access to Nelevara (also referred to as Instinctech Suite), including our websites, apps, learning studios, community features, and related services. By creating an account or using the service, you agree to these Terms and our Privacy Policy.

A person must be legally able to enter this agreement. A child may use Nelevara only with the permission and supervision required from a parent, guardian, teacher, or school. The adult or organisation that authorises a child’s account is responsible for that authorisation and for appropriate supervision.

2. Accounts and adult-managed access

• Provide accurate information and keep account credentials confidential.
• Use learner display names and avoid exposing a child’s full name, contact details, or other sensitive information in projects or community areas.
• Parents, guardians, teachers, and schools must use their own authorised access and must not ask a child to share a password or PIN.
• Tell us promptly if an account may have been compromised or used without permission.

3. The learning service

Nelevara provides age-aware STEAM learning experiences across coding, web creation, games, robotics simulations, AI literacy, science, cybersecurity sandboxes, and other creative subjects. Features may differ by age tier, subscription, school arrangement, location, device, or release stage.

Some features are simulations, prototypes, or guided sandboxes. Unless we expressly say otherwise, a simulated robot connection does not upload to or control physical hardware, cybersecurity activities do not authorise access to real systems, and course preparation does not grant third-party certifications.

4. Acceptable use

You may use Nelevara only for lawful, safe, educational, and creative purposes. You must not:

• Harm, exploit, groom, threaten, harass, or impersonate another person.
• Share a child’s sensitive personal information or attempt to bypass parent approval, moderation, age gates, or safety controls.
• Use cybersecurity lessons against real systems without clear, lawful authorisation.
• Upload malware, illegal content, infringing material, or content that is sexually explicit, hateful, or dangerously violent.
• Probe, scrape, overload, reverse engineer, or interfere with the service except where applicable law expressly permits it.
• Use automated systems or AI outputs to cheat, misrepresent authorship, or evade learning assessments.

5. Projects and user content

You keep ownership of original content you create. You give Nelevara a non-exclusive, worldwide, royalty-free licence to host, copy, process, display, and adapt that content only as reasonably needed to operate, secure, improve, and provide the service and features you choose.

You must have the rights needed for anything you submit. Publishing is optional and may require adult approval and moderation. We may reject, limit, unpublish, or remove content that violates these Terms, creates a safety risk, or infringes another person’s rights.

6. AI features and learning guidance

AI responses can be incomplete or wrong. They are learning guidance, not professional, medical, legal, financial, or safety advice. Users should review outputs, test code in appropriate sandboxes, and involve a trusted adult when needed.

You may not use Nelevara’s AI features to generate harmful content, reveal personal information, bypass safety systems, or obtain full answers in a way that defeats an assessment.

7. Trials, subscriptions, and payments

Paid plans, prices, billing periods, included features, and trial terms are shown before purchase. Unless the checkout says otherwise, subscriptions renew automatically until cancelled. Cancellation stops future renewal and access normally continues through the paid period.

Taxes, currency conversion, payment-provider terms, and refund rights may vary by location. Nothing in these Terms limits a mandatory consumer right. Schools and organisations may have separate order forms or agreements.

8. Third-party services and content

The service may link to or interoperate with payment providers, identity providers, educational resources, or other third-party services. Their own terms and privacy practices apply. Nelevara is not responsible for third-party services we do not control.

9. Nelevara property

Nelevara and its licensors own the service, curriculum structure, software, designs, branding, and platform content, excluding user content and clearly identified third-party material. We grant you a limited, personal, revocable, non-transferable right to use the service for its intended educational purpose while these Terms apply.

10. Suspension and termination

You may stop using the service at any time. We may restrict or suspend access when reasonably necessary to protect children, users, the service, or legal rights; investigate a violation; prevent fraud; or respond to non-payment. We will provide notice when appropriate and permitted.

Account deletion may be requested subject to identity verification, school instructions, legal retention duties, and the rights of other users. Provisions that by their nature should continue after termination will remain in effect.

11. Availability and changes

We work to keep Nelevara reliable and safe, but the service is provided on an “as available” basis. We may maintain, update, add, limit, or retire features. We do not promise uninterrupted access, preservation of every draft, or compatibility with every device.

12. Disclaimers and liability

To the fullest extent allowed by law, Nelevara disclaims implied warranties that can lawfully be excluded. Nelevara is not liable for indirect, incidental, special, consequential, or punitive loss arising from use of the service.

Where liability cannot be excluded, our aggregate liability will not exceed the amount paid for the service during the twelve months before the event giving rise to the claim. These limits do not apply where prohibited by law, including liability that cannot legally be limited or mandatory consumer protections.

13. Law and disputes

Before starting formal proceedings, please contact us so we can try to resolve the concern. Applicable governing law and forum may depend on the contracting Nelevara entity, an organisation’s written agreement, and mandatory rights in the user’s location.

14. Changes to these Terms

We may update these Terms as the service or law changes. We will post the updated version and effective date and provide additional notice for material changes where required. Continued use after an update takes effect means the updated Terms apply, except where consent is legally required.

15. Contact

Questions about these Terms may be sent to [email protected]. Privacy requests should be sent to [email protected].